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Please understand that we can only assist with issues directly related to the Klever Wallet and Klever Exchange. Requests with the correct category will be processed faster. 1. Requests will generally be processed in 1-12 hours. 2. If your request is related to EXCHANGE or WALLET, please mention this directly. 3. KLEVER will NEVER ask you to transfer to any address or provide any private information for any reason. If you are asked to do so, please be aware of frauds; 4. NEVER share your private information such as your private key or mnemonic phrase. 5. The supported language currently is English. Other languages like German, French, Dutch, Persian, Indonesian, Hindi are supported also, but with a longer processing time.