Due to high usage of the swap feature it could be possible that your swap get stuck. When that happens there is nothing to worry about your funds. All is safe.
When the swap gets stuck we need to have the following information to make a quick refund of the swap.
Please copy and paste this information in text form as listed below.
1. Transaction hash of the swap
2. Your wallet address swap sent from ( trx/btc/eth address)
3. Your wallet to receive the swap (trx/btc/eth address)